FAQs

Absolutely! We understand how important privacy is to our valued customers.

All our products are shipped discreetly in neutral brown cartons, with absolutely no information about the contents displayed on the packaging.

The packaging will have a neutral label that does not display the X&X name or logo.

We are committed to making our website as user-friendly as possible, with intuitive navigation. We categorize our products by type, series, and theme to inspire you and help you find what you’re looking for.

If the menu bar isn’t specific enough, you can use the search bar or filters. If you’re still unsure which products are right for you, please feel free to contact us; we’re happy to assist you.

We have two warehouses located in Shenzhen, China and Los Angeles, USA. Our European warehouse is under construction. You’ll see the shipping address when you visit the product details page.

We primarily ship to customers in the US, but also to customers in Europe, Canada, Australia, and other parts of the world.

No problem! You can enjoy our 30-day money-back guarantee: if you are not satisfied with your purchase or have changed your mind, simply return the item to us in its original packaging within 30 days of receipt.

No hassle—simply return the unopened and unused item for a full refund (excluding original shipping costs). Alternatively, we can replace the item if you prefer.

Please report any discrepancies or package damage within 36 hours of receipt so we can immediately contact the logistics provider to determine the cause. Please contact us now.

The checkout page will ask you to enter a discount code. Simply enter the code in the designated field to enjoy the offer.

We understand that privacy is paramount to our valued customers. Our statements are absolutely confidential! Your bank or credit card statement will only show one payment to GL SPORTS GOODS INC. The statement will not contain any mention of X&X.

Yes, please sign up. Sign up to receive exclusive offers and the latest news emails from us, and enjoy a 15% discount on your first order. Sign up now.

Yes, all products labeled as waterproof can be lubricated. Please use only water-based lubricants.

Our waterproof toys can be rinsed with water. For non-waterproof toys, you can use toy cleaner or wipe them with a damp cloth.

Yes, unfortunately, for all orders shipped from our Shenzhen, China warehouse, we have no control over international import duties and cannot predict the amount.

We know mistakes happen! If you find that you entered an incorrect shipping address, please contact us as soon as possible and provide the correct address and order number. Because we strive to ship as quickly as possible, your order may be packed soon.

If your order hasn’t shipped yet, we will try our best to update the address.

However, if the package is already in transit, we cannot make changes, and you may need to contact the carrier to request a reshipment at your own expense.

We currently offer bank transfers, credit cards, USDT, and other payment methods, and will add more to provide convenience for our customers in the future.

We’re sorry, we cannot retroactively apply discounts or refund missed coupon codes. But don’t worry—you can still use your code on your next purchase! Just make sure to enter it at checkout before completing your purchase.

Because our emails occasionally contain adult content, your system settings may misclassify such emails as spam. Therefore, if you expect to receive our emails but don’t see them in your inbox, please check your spam folder and add xxsextoys.com to your list of trusted contacts.

You will then be able to enjoy exclusive offers and the latest news in the field of sexual pleasure through our emails.